Returns & Refunds Policy – LuxuryGlitterAlbania
At LuxuryGlitterAlbania, every product is prepared with attention to quality and hygiene. Due to the nature of cosmetic products, we maintain a strict policy to ensure product safety and fairness for all clients.
Order Finality
All orders are considered final once placed.
We do not accept cancellations, modifications, or reversals after confirmation.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 24 hours of delivery.
To process your request, you must provide:
- Clear photos or video of the item
- Photos of the packaging
- Proof of delivery date
After verification, we will offer either:
- A replacement, or
- A refund (where applicable)
Requests submitted after 24 hours will not be accepted.
Returns & Exchanges
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Change of mind
- Personal preference
- Incorrect product selection
Products that have been opened, used, or tampered with are not eligible for return or refund.
Any item with a broken hygiene seal cannot be returned.
Product Expectations & Use
We make every effort to present our products as accurately as possible. However:
- Slight variations in color, texture, or finish may occur due to lighting, screen settings, or application
- Results may vary depending on individual skin type and usage
These factors do not qualify as defects.
Allergies & Sensitivities
Customers are responsible for reviewing product ingredients prior to purchase.
LuxuryGlitterAlbania is not liable for individual allergic reactions or sensitivities.
Shipping & Delivery
Delivery timeframes are estimates and not guaranteed.
We are not responsible for delays caused by:
- Courier services
- Customs processing
- External factors beyond our control
Once a package is marked as delivered by the courier, we are not responsible for lost or stolen items.
Customer Responsibility (Shipping Details)
Customers must provide accurate and complete shipping information.
Orders shipped to incorrect addresses provided by the customer are not eligible for refund.
Customs, Duties & Import Fees
For international orders, customers are fully responsible for:
- Customs clearance
- Import duties and taxes
Failure to clear customs does not qualify for a refund.
Unsuccessful Delivery / Returned Orders
If an order is returned due to:
- Incorrect address
- Failure to accept delivery
- Multiple failed delivery attempts
- Refusal of the package
No refund will be issued.
If the customer wishes to receive the order again, a new shipping fee will apply.
Fraud & Abuse
We reserve the right to refuse refunds or service in cases of suspected fraud, abuse, or repeated refund claims.
Agreement
By placing an order, you confirm that you have read and agreed to this Returns & Refunds Policy.